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CX in the New Normal

A workshop for businesses seeking rapid customer-centric digital change

The pandemic has changed a lot for business, but it has also changed a lot for consumers – who have higher expectations than ever. Find out more about the characteristics and needs of our ‘new’ customers and employees, and plan out rapid customer-centric solutions you can act on, fast.

Name


It’s time to invest in your customer (and employee) experience.

Our team is running virtual workshops helping businesses to ideate and develop rapid customer-centric solutions for these consumer needs. Our focus is to help companies better understand the landscape and then enable them to make rapid and practical decisions.

What will be covered?

This workshop will uncover how this unprecedented time has changed your customer persona forever and how this impacts their needs, motivations and, ultimately – their behaviours. The impacts felt today and the medium to long-term effects from these new learned behaviours will become the New Normal.

Who is this for?

  • Businesses under pressure to improve their digital experience and re-imagine business models in order to develop solutions for their customers.

  • Ambitious businesses that need to act quickly to defend their market share

Who should attend?

  • We will need a cross-discipline group from across the business who understand the business, the customer, operations and IT.

What does the workshop cover?

  • Where is the business currently?

  • How is the digital experience working to support the business?

  • What are the characteristics & needs of our ‘new’ customers and employees?

  • How will we respond to these new needs?

  • How can we deliver this in our digital experience?

  • Prioritisation of tasks and activities

  • Roadmapping

Outputs?

  • We will build a list of concepts and narrow this down to 1-3 actionable ideas we bring to Proof of Concept in a matter of weeks – not months.