The wave of digitalization is sweeping across industries, reshaping traditional business models and ushering in a new era of operations. Digital transformation is not just about integrating technology into business processes; it’s about reimagining how businesses operate and deliver value to their customers. At the heart of this transformation is the customer experience. With consumers…
For high-performing digital products and services, experience dashboards are a vital tool to keep the team focussed on what really matters – the customer. An experience dashboard must help you and your team monitor KPI’s and drive priorities and actions. Experience (or customer experience) dashboards are about delivering the right data, in the right format,…
To create a great digital strategy you need the right inputs. As Zig Ziglar puts it… Your input determines your outlook. Your outlook determines your output, and your output determines your future. And a digital strategy is the output that gives you the vision of your future. So what are the inputs and how do…
2020 has shown that now is the right time for digital transformation. Organizations cannot afford to put if off any more, and many of those who have started, need to tear up the playbook and get with the program. The events of 2020 have sent many companies into meltdown and the disruption of a global…
Public transport as an industry was having a tough time. Train franchisees were being re-nationalised as they struggled to achieve what became clear were overly optimistic revenue targets. Bus operators were faring little better fighting to create enough profit to be able to maintain and reinvest in their fleet. Then COVID-19 arrived. It has had…